Kimberly H Wolfson @kwolfson

Digital Product Manager | Salesforce CRM | Mobile Payments | Ecommerce | Founder, Women in FinTech Initiative

Chicago, IL Offline Joined 5 years ago

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About Myself

I am a Product Manager, Business Analyst, and software support and change management professional who has managed and led the design, implementation, and user support of transformative digital customer experiences across CRM, payments, and ecommerce solutions, across multiple industries, including Financial Services and Payments, Retail Store and eCommerce, and Consumer Packaged Goods.

Embrace agile principles to collaboratively inspire and manage the planning, design, implementation, and support of integrated digital customer experiences and innovation, including websites, mobile, intranet sites, and SaaS platforms.
Leverage human-centered design thinking to actively engage my stakeholders to capture precise stakeholder requirements.
Adopt scrum practices to lead the implementation, white glove support, and optimization of retail and experiential technologies.
Empathetically guide CRM stakeholders to compliantly and proficiently adopt the CRM platform to manage and grow their business.
Compile, analyze, and provide insights on consumer, market, and web analytics data.
Sell, design, and deliver sales enablement and multichannel direct marketing solutions.

Transform organizational requirements, business intelligence, and value propositions into purposeful digital solutions that elevate strategic results.
Foster the voice of the customer and uncover deep understanding of their daily jobs, pains, and desired gains.
Ignite high level innovation and optimization discussions, bridge the cross-functional gap, decrease silos, and more easily obtain buy-in.
Rigorously and openly communicate and engage with the right people and technical resources when solving business and technical problems.
Proactively uncover opportunities for growth and efficiencies from market, channel, and customer data.
Elevate CRM platform adoption, proficiency, and compliance, driving efficiencies and organizational growth.

I'm Looking For

Freelance, Contract to hire, or Permanent role in Digital Product Management (Ecommerce, Payments, Retail Technology, CRM) or CRM Software Support.

My Interests

Live Music, Yoga, Tennis, Volleyball, Swimming, Hiking, Camping, Horseback Riding, Recumbent Bike, Philanthropy, Social Ventures, Women in Fintech, Gender Balance, Gender Equality, Gender Equity

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